Last updated: August 2026

This page outlines the coaching relationship provided by Rewired Mindset and helps ensure that both coach and client have a clear understanding of expectations, responsibilities and boundaries.

Clients will be provided with a copy of the Coaching Agreement to review and agree to before coaching begins.

Purpose of Coaching

Coaching is a collaborative process designed to support personal growth, self-awareness, goal achievement, habit change and mindset development.

The purpose of coaching is to help clients:

• Gain clarity and direction

• Develop helpful habits and behaviours

• Challenge limiting beliefs

• Improve confidence and resilience

• Create meaningful and sustainable change

The coaching relationship is based on partnership, trust, honesty and mutual respect.

Coaching Is Not Therapy

Rewired Mindset provides coaching services and does not offer counselling, psychotherapy, psychiatric treatment or medical advice.

Coaching is not intended to diagnose, treat or cure mental health conditions.

If, during our work together, it becomes apparent that your needs would be better supported by a qualified healthcare professional, counsellor or therapist, I may recommend seeking additional or alternative support.

Client Responsibilities

As the client, you agree to:

• Attend sessions on time

• Participate openly and honestly

• Take responsibility for your decisions and actions

• Complete agreed actions between sessions where appropriate

• Communicate any concerns regarding the coaching process

Meaningful change often occurs between sessions through consistent action and reflection.

Coach Responsibilities

As your coach, I agree to:

• Provide a supportive, non-judgemental environment

• Listen with empathy and respect

• Challenge and encourage where appropriate

• Maintain professional boundaries

• Respect your autonomy and decisions

• Keep information confidential within the limits outlined below

Confidentiality

Information discussed during coaching sessions will be treated as confidential.

Confidentiality may need to be broken where:

• There is a risk of serious harm to you or another person

• Disclosure is required by law

• Information relates to safeguarding concerns

Should such circumstances arise, I will aim to discuss this with you wherever possible before taking further action.

Information about how personal data and coaching records are collected, stored and handled can be found in the Rewired Mindset Privacy Policy.

Sessions

Coaching sessions will typically last approximately 45 minutes.

The frequency and number of sessions will be agreed between coach and client according to individual needs and circumstances.

Sessions may take place in person or as Walk & Talk sessions where agreed.

Cancellation and Rescheduling

If you need to cancel or reschedule a session, please provide at least 24 hours' notice wherever possible.

Sessions cancelled with less than 24 hours' notice may be charged at the full session rate.

I understand that unexpected circumstances can occur and reasonable discretion may be used where appropriate.

If I need to cancel or rearrange a session, I will provide as much notice as reasonably possible and arrange an alternative time.

Fees and Payment

Fees will be agreed before coaching begins.

Payment arrangements will be confirmed with the client and payment may be made by bank transfer or cash.

Any changes to agreed fees will be communicated in advance.

Between Sessions

Where appropriate, I may suggest exercises, reflections, resources or practical actions between sessions.

These are intended to support the coaching process rather than create additional pressure or obligation. You remain responsible for deciding which actions you take and how you apply anything discussed during coaching.

Personal Responsibility

Coaching is intended to support you in developing greater awareness, clarity and confidence in your own decisions.

You remain responsible for your own choices, actions and outcomes.

While coaching can support meaningful change, no particular outcome or result can be guaranteed.

Ending the Coaching Relationship

Either the client or coach may choose to end the coaching relationship at any time.

Where possible, I encourage this to be discussed openly so that the coaching relationship can be concluded appropriately.

I may also recommend ending or pausing coaching where I believe that coaching is no longer appropriate or that another form of professional support would better meet your needs.

Agreement

Clients will be asked to confirm that they have read, understood and agreed to the Coaching Agreement before coaching begins.

The signed or otherwise formally accepted version provided to an individual client will form the agreement governing their coaching relationship with Rewired Mindset.